Returns & Refund

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We guarantee your item is new and shipped with all components full money back no hazzle policy. Your item is exact by ISBN supplied. 30 day return policy satisfaction guarantee or full refund. 

Coleman advises if a customer has a question about a refund to email us or to check refund has been issued with bank, please be aware bank institutions have their own issue times most are happy to tell you when it will be applied to your account.

What can I return? 

You may return unopened items sold and fulfilled by Coleman/Cengage within 30 days of delivery return should be by a trackable method which will prevent being lost in shipment. Please send your return tracking to Coleman this will make it easy to update you with status report and prevent item being lost.

When will I get my refund?

When a refund is issued you will get an email notification, there might be a delay of deposit by your bank institution due to their processing time of 2 to 3 days.

Does Coleman offer replacements and exchanges?

Yes, If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different one.

Check the Status of Your Refund

If you're waiting for a refund and want to check the status, you can view this information in Your Account, you also can request this information directly from Coleman via email please include in request your order number and return tracking number.

How to request a return

Please notify Coleman of your return and shipper tracking number information Contact Us  and we will provide you timely Help and status updates. 

  • Access codes/cards must be unused and unopened to be eligible for return.

  • Books packaged with supplementary items, access cards and CDs must be unopened.

  • All components originally sent with the book must be returned.


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